FREQUENTLY ASKED QUESTIONS

 

If you have a space to decorate and need a personalized consultancy, contact us here.
If you are an artist and want to sell your art on our website, contact us here.

 

Customers:

 

  • Can I return an art piece?

You have 14 days after the delivery when you can return your art piece.

  • What if the art piece will not be delivered?

All of our art pieces are insured. If you will receive the art piece, you will receive the refund until 14 days after we receive the information.

  • What if I receive a damaged art piece?

All of our art pieces are insured. If you will receive the art piece, which was damaged, you will receive the refund depending on the damages.

  • What if I need an art piece sooner than 14 days?

Of course, it is possible. In this case, please, contact us.

  • Can I rent an art piece?

Yes. You can find more information here.

  • How can I contact the artist?

You can contact artist after you purchase the art piece and you will receive his/her contact information.

  • I made a mistake in my order. What should I do?

Please contact our support team. 

  • How can I track my order?

When your order ships you can request your tracking number via email: victory@victoryart.eu

  • What is the average delivery times?

Within EU, expect your item within 7-14 business days of purchase. International orders will get to you in 15-17 business days of purchase. 

  • What if my order did not arrive?

Please contact our support team to get more information.

  • Can I return, replace, or exchange my order?

We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged within 14 days and we will refund you.

  • How long is the refund processing time?

We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged within 14 days and we will refund you.

  • What if I want to cancel or change my order?

You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. 

  • How can I update my shipping address?

Please contact our support team. 

  • What carrier do your orders ship? 

Most orders are shipped via GEIS, some are shipping with a regional carrier.

  • Which methods of payment do you accept? 

We accept Visa, Mastercard. You can as well transfer to our bank account.

  • Do you offer bulk pricing? 

We offer bulk pricing on a very limited basis. Please email victory@victoryart.eu, if you are interested in buying 5+ pieces.

  • Who do I contact for press inquiries?

For all press inquiries email: victory@victoryart.eu and your email will be forwarded to the best person!

 

Still, have questions? Our team can help you.

 

 

Artists:

 

  • How long will it take to receive my earnings?

The artist always has to consider the time of the shipping to customer and 14 days long period, when the customer has the right to return the art piece. So usually we send payment to our artists after 3 weeks since the art piece was sent. 

  • Setting Up Your Shop for Success

If you wanna start selling on our platform, you should prepare very good information for customers, because that is, what makes them interested in you.

Work on your: 

  • Quality/Accurate Photographs of your Artwork
  • Detailed Artist Bio and Accurate Artwork Descriptions  
  • Previous of your art pieces on walls (you can use this link https://www.ohmyprints.com/index/455/de/WallApp)

 

  • Preparing & Uploading Your Art Files

Before you can be on our platform, we need from you:
Photos of art pieces with measures and prices
Information about you (how&why you started, what inspires you and what is your background)
Information about your art pieces ( it is always good to have some information, customers are more attracted than)
Your phone number, address, bank account number
As well previous of your art pieces on walls (you can use this link https://www.ohmyprints.com/index/455/de/WallApp)
Category, we should put your art piece in
Medium you use
Material you use
Your signature

  • Pixel Dimension Requirements

It is in the best interest of all artists to provide us with high-quality pictures. We require at least 1200x1500 pixels.

  • How to Get Found in Search

There is a way, how you can help our customers to find you. One of the easiest ways is to properly categorize and name your art pieces. 

  • How to Price Your Artwork

There are a few easy tips, how you can price your artworks:

Step 1: Define your market. Where do you sell your art? 

Step 2: Define your type of art. What kind of art do you make? In what ways is it similar to other art? How do you categorize it? If you paint abstracts, for example, what kind of abstracts, how would you describe them? 

Step 3: Determine which artists make art similar to yours either by researching online or visiting galleries, open studios or other venues and seeing their work in person. Pay particular attention to those artists who also have career accomplishments and resumes similar to yours, who've been making art about as long as you have, showing about as long as you have, selling about as long as you have and so on.

Step 4: See how much these similar artists charge for their art. Their prices will be good initial estimates of the prices you should charge for your art.

  • Marketing & Self-Promotion

We do promote our artists on our social media, but it is always good if you put in the work and share posts of your own art pieces from Victory Art social media channels.

  • Turn Social Media Fans into Customers

Victory Art directly connects social media posts to the website, where customers can purchase your artwork. If you share those posts, you can direct your customers to the website, where they can purchase it. 

  • Anything else we can help with?

Please contact us.

  • Intellectual property concerns

Please, find more information here.