FREQUENTLY ASKED QUESTIONS

 

If you have a space to decorate and need personalized consultancy, contact us here.
If you are an artist and want to sell your art on our website, contact us here.

 

 

Customers:

Click on the question to get your answer.

 

 

After delivery, you have 14 days to return the art piece for a full refund.

 

 

We encourage you to check the current location of your art piece through the tracking link we have sent you. If the art piece does not arrive on schedule, please contact the company responsible for delivery. If all other options fail, please contact us to resolve this issue.

 

 

We encourage you to open and check your delivery as soon as or shortly after it arrives at your house. In the case that it is damaged, please contact the company responsible for delivery. Afterwards, please notify us of this issue. If the package arrived damaged, we suggest you not accept the package and contact the company responsible for delivery. Afterwards, please notify us of this issue.

 

 

Of course, it is possible. In this case, please, contact us.

 

 

Yes. You can find more information here.

 

 

Please contact our support team.

 

 

When your order ships, We will send you the tracking e-mail.

 

 

Due to COVID-19, delivery might exceed normal shipping time (7-14 business days of purchase) during the emergency state. The emergency state differs per country. Therefore, our team will make sure to contact you and provide you with the correct information relevant to your situation. If you have any questions, please, don't hesitate to contact us!

 

Within the EU, expect your item within 7-14 business days of purchase. International orders will get to you in 15-17 business days of purchase.

 

 

Please contact our support team to get more information.

 

 

We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged within 14 days, and we will refund you.

 

 

We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged within 14 days, and we will refund you.

 

 

You may cancel or amend your order within 24 hours of purchase.

 

 

Please contact our support team.

 

 

Most orders are shipped via GEIS; some are shipping with a regional carrier.

 

 

We accept Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro, Visa Checkout, Masterpass. You can use a bank transfer as well.

 

 

We offer bulk pricing on a very limited basis. Please email viktoria@victoryart.eu, if you are interested in buying 5+ pieces.

 

 

For all press inquiries, email: victory@victoryart.eu, and your email will be forwarded to our head of Personal Relations.

 

 

Artists:

Click on the question to get your answer.

 

 

The artist always has to consider the shipping time to the customer and the 14-day return policy. Therefore, we almost always send our payment to the artists three weeks after the art piece was delivered to the customer. 

 

 

If you want to start selling on our platform, you should prepare valuable information for customers because that is what makes them interested in you.

Work on your: 

  • Quality/Accurate Photographs of your Artwork
  • Detailed Artist Bio and Accurate Artwork Descriptions  
  • Previews of your art pieces on walls (you can use this link https://bit.ly/3v9kWbi)

 

 

Before you can be on our platform, we need from you:
Photos of art pieces with measures and prices.
Information about you. (How & why you started, what inspires you, and what your background is.)
Information about your art pieces. (It is always good to have detailed information, which invites more people to purchase your artwork.)
Your phone number, address, and bank account number.
As well as a preview of your art pieces on walls. (you can use this link)
The different categories that we should put your artwork in.
The medium you use for your artwork.
The material you use for your artwork.
Your signature.

 

 

It is in the best interest of all artists to provide us with high-quality pictures. We require at least 1200x1500 pixels.

 

 

There is a way to help potential customers to find your artworks. One of the easiest ways is to categorize and name your art pieces properly. 

 

 

There are a few easy tips, how you can price your artworks:

Step 1: Define your market. Where do you sell your art? 

Step 2: Define your type of art. What kind of art do you make? In what ways is it similar to other art? How do you categorize it? If you paint abstracts, for example, what kind of abstracts, how would you describe them? 

Step 3: Determine which artists make art similar to yours either by researching online or visiting galleries, open studios, or other venues and seeing their work in person. Pay particular attention to those artists who also have career accomplishments and resumes similar to yours, who've been making art for as long as you have, showing for as long as you have, selling for as long as you have, and so on.

Step 4: See how much these similar artists charge for their art. Their prices will be good initial estimates of the prices you should charge for your art.

 

 

We promote our artists on our social media, but it is always good if you put in the work and share posts of your own art pieces from Victory Art social media channels.

 

 

Victory Art directly connects social media posts to the website, where customers can purchase your artwork. If you share those posts, you can direct your customers to the website to purchase them. 

 

 

Please contact us.

 

 

Please, find more information here.

 

 

We offer bulk pricing on a very limited basis. Please email viktoria@victoryart.eu, if you are interested in buying 5+ pieces.

 

Please, find more information here.